FAQ
1.Payment
What payment methods do you accept?
We accept PayPal,
For credit card we accept Visa, Mastercard, American express, Discover, Jcb, Diners club
Do you charge tax?
No we do not charge tax on our products.
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2.Shipping
Where do you ship to?
We can ship worldwide. But we mainly ship to the United States
What shipping method do you use?
We use USPS for shipping
How much does shipping cost?
For Standard Shipping:
Orders up to $99.99= $6.99 for Standard Shipping.
Standard Shipping is FREE on order over $100
How long does shipping take?
After the customer has successfully paid, we will immediately start processing the order before shipping. This process usually takes about 1 to 5 days. When the package is shipped out, standard shipping usually takes 10-15 days to be delivered. Expedited shipping usually takes 5-7 days to be delivered
How long does processing take?
We try to ship as quickly as possible after receiving payment. In normal circumstances it takes between 1 and 5 business days to process an order.
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3.Tracking
Can I track my order?
Yes! You can track your order by your tracking number on our website: https://www.therubysky.com/pages/order-tracking
What if royal mail said they've delivered my order but I can't find it?
We're sorry but all we can do is suggest you check with family/room mates /neighbors/building security etc. We cannot be held responsible for anything shipped in good faith and stated as delivered. If you still cannot find your package, please contact the local post office to verify
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4.Size
How is your size?
Our clothing and shoes tends to come up on the EU size. Different accurate size charts are attached to our different product detail pages. Please refer to the size chart carefully before choosing a size.
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5.Returns
What should I do if I change my mind once I’ve received my purchase?
Please contact us at the email address below or by the Contact Us button on this website. We are happy to accept products back providing they are in their original packaging and unworn and undamaged. Please note that you will be responsible for return shipping costs and that we must receive the product before we can refund you.
What should I do if my purchase doesn’t fit?
Please contact us at the email address below or by the Contact Us button on this website. We do ask that you check measurements carefully before purchase so we will deal with this on a case by case basis. As noted in the listings, garments are measured by hand, so please allow for a possible small difference to the chart.
For more information on our returns policy, please visit our Returns page